Privacy Policy

This Privacy Policy explains how TEKORDA collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by:

Company name: GL ADVISORYVISOR CO., LIMITED
Brand: TEKORDA
Registration number: 751312358
Business address: LAT 1522, 15/F, LUCKY CENTRE, No.265-271 WAN CHAI ROAD, WAN CHAI, HONG KONG
Customer service email: support@tekorda.com

Throughout this Privacy Policy, “TEKORDA”, “we”, “us”, and “our” refer to GL ADVISORYVISOR CO., LIMITED.

2. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact customer support, subscribe to marketing messages, or interact with our services.

The information we collect may include:

Your name
Email address
Phone number
Shipping and billing address
Order details
Payment-related information
Account information, if you create an account
Customer support messages
Product preferences or purchase history
Device, browser, and usage information
IP address and approximate location information
Cookie and tracking information

We only collect information that is necessary to operate our website, process orders, provide customer support, improve our services, and comply with applicable legal requirements.

3. Information You Provide Directly

You may provide personal information to us when you:

Place an order
Create or manage an account
Contact customer service
Request a return, refund, or warranty support
Subscribe to email updates or promotional messages
Submit forms on our website
Communicate with us by email or other available channels

This information may be used to process your order, arrange delivery, provide support, verify your request, and improve your shopping experience.

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, log files, or similar technologies.

This may include:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on the website
Referring website or advertisement
Clicks and browsing behaviour
Shopping cart and checkout activity

This information helps us:

Improve website performance
Understand how visitors use our website
Detect and prevent fraud
Improve advertising and marketing performance
Provide a smoother shopping and checkout experience

5. Information from Third Parties

We may receive information from trusted third-party service providers where necessary to operate our business.

These may include:

Payment processors
Shipping and logistics providers
Fraud prevention services
Advertising and analytics platforms
Email marketing platforms
Customer service tools
Website hosting and technical service providers

We use this information only where it is necessary for order processing, delivery, customer support, website operation, marketing, security, or legal compliance.

6. How We Use Your Information

We may use your personal information for the following purposes:

To process and confirm your order
To arrange shipping and delivery
To send order updates and tracking information
To provide customer support
To handle returns, refunds, warranty claims, or complaints
To process payments securely
To prevent fraud and unauthorised transactions
To improve our website, products, and services
To personalise your shopping experience
To send marketing emails or promotional messages, where permitted
To measure advertising performance
To comply with applicable laws and regulations

We do not use your personal information for purposes that are unrelated to our business or your relationship with TEKORDA.

7. Payment Information

Payments are processed through secure third-party payment providers.

We do not directly store your full credit card number or complete payment card details on our own systems.

Payment providers may collect and process payment information in accordance with their own security and privacy practices.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, improve user experience, analyse website traffic, and support advertising and marketing activities.

Cookies may be used to:

Keep items in your shopping cart
Remember your preferences
Improve website speed and performance
Understand how visitors use our website
Support secure checkout
Measure advertising effectiveness
Show relevant marketing content

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including cart and checkout features.

9. Marketing Communications

If you subscribe to our emails or agree to receive marketing messages, we may send you updates about products, offers, promotions, or website news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@tekorda.com.

Even if you unsubscribe from marketing messages, we may still send you service-related emails, such as order confirmations, shipping updates, refund notices, or customer support replies.

10. When We Share Your Information

We may share your personal information with trusted third parties when necessary to provide our services and operate our business.

This may include:

Payment providers
Shipping and delivery companies
Warehouse or fulfilment partners
Customer support service providers
Email and communication platforms
Website hosting and technical service providers
Analytics and advertising partners
Fraud prevention and security providers
Professional advisers, where necessary
Authorities or regulators, where required by law

We do not sell your personal information to third parties for their own independent marketing purposes.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review their privacy policies before providing any personal information.

12. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

Process and complete orders
Provide customer support
Handle returns, refunds, or warranty claims
Maintain business and transaction records
Prevent fraud and protect our website
Comply with legal, tax, accounting, or regulatory obligations

When personal information is no longer needed, we will delete, anonymise, or securely store it in accordance with applicable requirements.

13. Data Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

Secure payment processing
Access controls
Data protection procedures
Fraud monitoring
Secure website technologies
Limited access to personal information by authorised personnel

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure. You are responsible for keeping your account login details, if any, confidential.

14. International Data Transfers

As TEKORDA operates internationally, your personal information may be processed, stored, or accessed in countries or regions outside your country of residence.

When information is transferred internationally, we take reasonable steps to protect it in accordance with applicable privacy and data protection requirements.

This may include working with trusted service providers and using appropriate safeguards where required by law.

15. Your Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These may include the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing activities
Request restriction of processing
Withdraw consent where processing is based on consent
Request a copy of your personal information
Opt out of marketing communications

To exercise your rights, please contact us at support@tekorda.com.

We may need to verify your identity before processing certain requests.

16. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children or minors. If you believe that a child has provided personal information to us, please contact us at support@tekorda.com, and we will take appropriate steps to delete the information where required.

17. Fraud Prevention and Security Checks

To protect our customers and our business, we may use personal information to detect, prevent, and respond to fraud, unauthorised transactions, suspicious activity, or misuse of our website.

This may include reviewing order details, payment signals, IP information, delivery details, or other information relevant to transaction security.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, legal requirements, or service providers.

The updated version will be posted on this page. Changes apply from the date they are published, unless otherwise stated.

We recommend that you review this Privacy Policy periodically.

19. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

TEKORDA Customer Support
Email: support@tekorda.com

Company: GL ADVISORYVISOR CO., LIMITED
Brand: TEKORDA
Registration number: 751312358
Business address: LAT 1522, 15/F, LUCKY CENTRE, No.265-271 WAN CHAI ROAD, WAN CHAI, HONG KONG